Privacy Policy

This Privacy Policy explains how Ripper Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently. This policy is written for players in Australia and applies to information connected with your use of the website and related services.

Ripper Casino operates under a licence issued by Curaçao, with the casino owned and managed by Deckmedia N.V. Player accounts are protected by SSL encryption, and deposit, loss, and wagering limits are all available.

Information we may collect

To provide an online casino service, Ripper Casino may handle information that identifies you, relates to your account or is generated when you use the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during account activity.

Account information may include your name, date of birth, residential details, contact details, login information and preferences. You may also provide information when you communicate with customer support, submit a request, respond to a survey, enter details into a form or otherwise interact with the website.

For identity, age, security and anti-fraud purposes, we may request verification information or documents. These may include documents or details used to confirm your identity, age, address, source of funds or eligibility to use particular services. You should only provide information that is accurate, current and relevant to the request.

We may handle payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details and information about transaction status. We may not receive or store all payment information directly, particularly where a separate payment provider processes a transaction. Payment providers may handle information under their own privacy terms.

Technical and usage information may include your IP address, browser type, operating system, device identifiers, approximate location, website activity, pages viewed, access times, referral information and security logs. We may also receive information from cookies and similar technologies. This information helps us understand how the website is used, maintain security and improve the player experience.

Information from other sources

Where appropriate, information may be received from service providers, payment providers, identity verification services, fraud prevention services, analytics providers or other parties involved in operating the website. We may also receive information when you interact with our communications or when another person contacts us about an account or transaction. We use information from these sources only for relevant business, security, service and compliance purposes.

How we use personal information

Personal information is used to operate and administer your account and to provide the services you request. It may also be used to protect players, maintain the integrity of the website, meet legal and security requirements, and communicate with you about your account or activity.

Create, maintain and administer your player account.
Process deposits, withdrawals and other account transactions.
Complete identity, age, verification, fraud prevention and security checks.
Provide customer support, investigate questions and resolve complaints.
Monitor activity to identify unusual, prohibited or potentially harmful behaviour.
Maintain the security, performance and reliability of the website and its systems.
Personalise content, remember preferences and improve website functionality.
Send service messages, account notices and other essential communications.
Send marketing communications where permitted and where you have given the required permission.
Meet applicable legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations.
Establish, exercise or defend legal rights and protect the interests of players, the website and other people.

We do not use personal information for purposes that are unrelated to the reason it was collected unless a different use is permitted or required. Where marketing is sent by electronic means, you can use the available unsubscribe option or contact us to withdraw your consent. Withdrawing marketing consent will not affect essential account, transaction, security or service communications.

Sharing information

Information may be shared with carefully selected service providers that help operate the website. These may include payment and banking service providers, identity and age verification providers, fraud and security services, technology and hosting providers, customer support tools, analytics providers and professional advisers. Providers are expected to handle information for appropriate purposes and with suitable safeguards.

Information may also be disclosed where necessary to prevent fraud or crime, protect the safety of a person, investigate misuse, respond to lawful requests, enforce website terms or support a legal claim. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to applicable privacy requirements.

Some service providers may process information in Australia or in other countries. When information is handled outside Australia, reasonable steps should be taken to support appropriate protection and lawful handling. The privacy practices of a third party may also be described in that party's own terms or privacy notice.

Cookies, security and retention

Cookies and similar technologies

Ripper Casino may use cookies and similar technologies to keep the website working, remember settings, support sign-in and account functions, understand website usage, improve performance and assist with security. Some cookies are necessary for requested services, while others may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. Depending on your browser and the choices you make, disabling cookies may affect sign-in, account functions, preferences or parts of the website. Browser settings may also allow you to delete cookies already stored on your device.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, electronic transmission or storage method can be guaranteed to be completely secure, so you should protect your login details and avoid sharing passwords.

If you believe that your account or personal information has been accessed without permission, contact support as soon as possible. We may ask questions to confirm your identity before discussing account information or acting on a request. This helps protect you from unauthorised changes and information disclosure.

Retention of information

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. Information may also be retained where it is needed to establish, exercise or defend legal rights, investigate an incident or resolve a complaint.

When information is no longer required, reasonable steps may be taken to securely delete it, destroy it or remove identifying details. Back-up copies and records held by service providers may not be removed immediately, but they remain subject to appropriate handling and access controls.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are intended to help you understand and control how your information is used. A request may need to be assessed before it can be completed, and some exceptions may apply.

Access your personal information and receive an explanation of how it is being handled.
Request correction of information that is inaccurate, incomplete or out of date.
Request deletion of your personal information, where deletion is permitted and the information is no longer required for a lawful purpose.
Withdraw consent to marketing communications at any time.
Ask questions about the collection, use, sharing or security of your information.
Raise a concern or make a privacy complaint if you believe information has not been handled appropriately.

To exercise your data rights, including requesting access, correction or deletion, or withdrawing consent to marketing, contact support@rippercasino-au.fun. Please describe your request clearly and include enough information for us to understand what you need. We may request reasonable proof of identity or account ownership before providing information or making changes.

A deletion request may not remove information that must be retained for legal, security, fraud prevention, dispute or record-keeping purposes. Similarly, correcting information may require supporting details, and access may be limited where disclosure would affect another person's privacy, compromise security or conflict with a lawful obligation. If a request cannot be completed in full, we will aim to explain the reason in general terms.

You can also contact support@rippercasino-au.fun if you believe information held about you is wrong, if you have concerns about a communication, or if you want help understanding your privacy choices. We aim to respond to genuine privacy requests within a reasonable time and may need additional time where a request is complex or requires checks with a relevant service provider.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on this page and will apply from the date it is published unless a different effective date is stated. We encourage you to review this page periodically so you remain informed about how information may be handled.

By continuing to use the website after an updated policy is published, you acknowledge the revised information to the extent permitted by applicable requirements. If you do not agree with an important change, you should stop using the relevant services and contact support about your account and privacy options.